Cancellations

If the customer chooses to cancel the order before the product is shipped, then the customer will be entitled to a 100% refund.

Product Return

We provide good quality and tested product. Purchases made on https://pateltea.com cannot be returned.

1. What information do we collect from the people that visit our website or app?

Personal information

We may collect personal information like Name, Address, phone numbers, email addresses, bank details, billing details, date of birth, gender, and other contact details. This may include information you provide at the time of registration, placing orders, search, contact customer care, purchases, engage in transactions, offers, discussions, chats, to receive notifications, to participate in surveys or contests and any other information required for services provided by us. For online payments, https://pateltea.com does not ask for or store any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done through payment gateways.

Non-personal identification information

Non-personal identification information is the one which doesn’t identify the specific end user. https://pateltea.com may automatically receive and store information at the time you visit our site or interact with us. Like many other websites, https://pateltea.com makes use of log files, cookies and other relevant forms of information storage. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. The information may also include Uniform resource locator or URL of the website you visited before visiting our website, URL of the website you visited after visiting our website.

2. How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To analyze trends, administer the site, track user’s movement around the site, and gather demographic information.

3. Disclosure of information to third parties?

We use authorized third party service providers for some of our services. We may transfer/disclose/share your information with such service providers to perform functions on our behalf. We may share the information collected for you to hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4. How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.